Umm - have you tried pressing the Send button in the email program?
If so, and it is still there, I have had the same problem with some emails using Outlook.
Click on the unsent email, and try forwarding it to the intended receipient.
that works for me.
Hi
Welcome to the MYOB Community Forum
AccountRight verison 19 uses Microsoft Chart Controls for Microsoft .Net Framework 3.5 to display that Business Insights window. I would recommend doing a reinstall of AccountRight version 19 - Uninstalling and reinstall your software in Windows.
If the error message is still appearing when attempting to run Business Insights I would recommend reinstall Microsoft Chart Controls on your computer - Microsoft Chart Controls for Microsoft .NET Framework 3.5 I would suggest speaking to an IT Person in regards to installing that onto your computer.Do make sure that AccountRight is closed before installing Microsoft Chart Controls.
A couple of FYI's:
Passwords
MYOB never adds a password to a file. Every company file has a user called Administrator and by default the password is blank. If an Administrator password has been set up by the Administrator, it can only be reset by MYOB. However if another user has been added, their password (if any) can be reset by the Administrator.
File Names.
Glad you found the "correct" file. You may need to consider how you use MYOB company file names. Many users (myself included) include the word 'current' in the file name, for example ABCCurrent.myo. If you ever make a copy of this file, call the copy something different. If you restore a backup, call the file something different. This ensures you only ever have one file called ABCCurrent and use this for all transactions. Having several copies of the company file with unclear file names leads to problems for many users. They can't find transactions they entered a few days ago, etc etc because they used the wrong file.
When you say you found the file under a different name and had to Confirm online (you referred to online verification but I assume you were referring to online Confirmation) I would suggest you check the transactions in that file to ensure it includes your recent transactions, and it is in fact your latest file. Being prompted to confirm a file you just opened (and given 14 days to do so) is often but not always a sign this company file has not been opened for awhile. I just hope the file you are now using is your latest file.
Regards
Gavin
Hi
Re Accountright
Every week when processing payroll it will crash half way between, but usually ok when go back but really sometimes twice will crash.
File in cloud and using client laptop. No timesheets involved.
There is no message, just closes all together and have to restart the program & payrun all over again
Thanks Debbie
Hi there -
I understand how to email the invoices out to customers, but where exactly do you go to see the settings for where the email is coming from and how to link an email address to your company file?
Thanks in advance,
Ben
Hi
A very warm welcome to the MYOB Community Forum. I hope you find this to be a useful tool.
Sorry to hear about the issues with adding / editing your chart of accounts. The error message that you are receiving often relates to lack of appropriate linked accounts.
Therefore could you please go to the Setup menu >> Linked accounts and go through each of the lists to ensure they all have an account selected. Please also check that all the Tax codes have appropriate linked accounts (Lists >> Tax Codes).
I hope this helps. Please do let us know if issue persists.
Getting the same message over and over again (8-10 times today). I am not in the cloud I am PC based v2014.1 accountright.
I'm noticing it comes up mainly if I have the bank recon open and trying to drill down into a transaction that I want to delete. Now it's happening whenever I am trying to delete a transaction - even after going out of the system and coming back in.
When the error message has come up I have sent through the copy to MYOB tech team although I understand that they will not directly contact me but this is a real problem for me now as looks like my tax is going to be late :(
Hope someone can help me soon as I can't work with this...
Kind regards,
Julie
Hi
Test 7 verifies all the Items records in your company file. Basically MYOB internally stores all its data in numerous tables. An entry in one table (Items) will link to an entries in several other tables. It seems that one Item record has a link to an entry in another table but that entry does not exist - hence the invalid link.
If this error pops up more than once, this indicates several such errors. The first thing to try is to Optimise your company file (File - Optimise Company File). This should not however be done over a network. Optimising the file may fix the error. If not, you could consider restoring a backup and re-key any transactions since the backup was made. There is no way of knowing which Item record is causing the error (unless the SS means something to you), but you could also try deleting any recently added Items and then re - entering - not sure how practical this will be as once an Item has been used, you cannot delete it. Alternatively you can have the file repaired by MYOB or others.
As to what caused the error, certainly not a Payroll transaction. MYOB won't allow a transaction to be recorded that will cause an error - I refer to Premier - wouldn't be so confident with AR2014 as yet. You refer to "posting journals into the accounting file" - not sure what you mean by this. If you are importing transactions into this company file that could well be the cause of the error. Alternatively MYOB may have encountered an interruption while it was updating transactions (such as a power cut, network interruption, intensive HDD access such as by a scanning process etc etc). This also could have caused the error.
Regards
Gavin
Hi Suja, I'm not certain how to go about fixing the linked accounts issue. For both my purchase and sales transaction journals they are not linked, as seen in the screenshots. Also i screenshoted my linked accounts. If you could point out how i could fix this i would really appreciate it!!
Hi
Welcome to the Community Forum. I hope you find it an invaluable resource for getting the most from your software.
Apologies for the difficulty you had in contacting the team, but I am glad to hear your issue is now resolved.
Please post again anytime you need help.
All the best,
Jason Hill
Community Manager
I would like to ask the technical team to add to AccountRight 2014 the Promised Date field to the Enter Purcahses screen, and the Open Bills & Orders report that are in AccountRight v19.9.
I use both these on a daily basis and cannot move any of my clients to the new AccountRight until they add these.
Who do I need to contact? What do I need to do to get these additions?
Thanks
Elaine
Hi there,
I'm just wondering whether there is a MYOB Support Note for 'Bank Reconciliations'? I have the user guide, but a support note would help me narrow it down a bit.
Thanks in advance :)
Ben
I have had to create a new company file and have imported the accounts list. However the Income and expenses balances have not been imported and when i try to input it won't allow me too.
Hi Gavin - thanks for your help with this. Optimisation didn't correct the error. Yes they are on a network so will make sure all computers are closed off and will delete all info regarding SS and re-create. Will let you know how I get on.
Hi
This is very strange. There are a few things that can be tried to narrow down the issue.
The first would be to do an optimise and verifiy from the file menu.
The next is to go to Set up > Linked Accounts > Banking and making sure the undeposited funds account has been selected.
If you go to Find Transactions > Account, select the undeposited funds account. Are the reciepts showing up with a grey arrow and no associated deposit?
Hi Elaine,
Welcome to the MYOB Community Forum.
I suspect your 1st point of contact should be with MYOB to register for a training course in 2014.
The 'Promised Date' field already exists in in all purchase layouts with the exception of the 'Miscellaneous' layout which is used only for sales where a form does not need to be printed or emailed.
For backward compatilibity the 'Pomised Date' field value still becomes the [Ship Date] field value as it was in V19 when it comes to customising forms.
The 'Open Bills' and 'Orders' report in V19 were proved to be redundant in November 2011 because the new 'Purchase Register Detail' report in the 201x product is now used as per the example below:-
Hi Emile,
Thank you so much for your reply.
I have now optimised and verified, checked the setup linked accounts and that is all fine.
I went to the find trasactions, account, and selected the undeposited funds, however nothing showed up at all. All balances were 0.00 !!!
Any more ideas would be appreciated! :)
Naomi
Hi
I'm sorry for the delay in responding. I can see our repair team have updated you on the situation and have advised you to continue using your file for now.
Sorry for the inconvenience and thank you for your patience.
