further to this, I'm unsure if I should try the upgrade. I cannot open either the online copy or the local PC version
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Re: URGENT Offline now can't check in or check out - lost synchronisation
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Re: URGENT Offline now can't check in or check out - lost synchronisation
resolved.
deleted offline files in .sync folder
myob support reprovisioned the online file
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Items with multiple Units of Measure
We have items where we need to Purchase and Sell as Each / Sheets but price per M2.... eg a sheet of Plywood would be 2400x1200 at $10m2, I would sell it and purchase it as 1 sheet but price it at $10m2 = total sheet price would be $28.80 (2.4x1.2x10) - is MYOB Capable of having multiple units of measure for one item
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deactivation of company
Hi,
I have purchased the accounting right plus today, and just set up the company file.
however, i have accidentally delete the company file ( id :1 I guess) when i was trying to tidy up my desk top,
and can not recover from the bin any more.
could you help me to deactivate the file number 1 to solve the problem ?
Thanks.
Emma
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Re: Unable to login into AccountRight Live
I did get a reply and it appears to be something to do with my firewall. This same problem has happened again a couple of times. It doesn't happen all the time though, so I don't actually believe it is my firewall. I am not computer savvy and don't know how to change my firewall, so will just have to put up with not being able to log in from time to time. I will have to take my laptop to a computer specialist.
Not really happy with the result but will put up with it for now,
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Re: Copying a Customised Invoice
Hi Tony,
Thanks for all your detailed info.
Problem solved, one very happy person here 
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Re: OneSaas anyone?
Hi there
I've had a look and found a thread that discusses Onesaas integration and the problems clients have had. It may be worth having a read:
If you have any specific queries, please do feel free to post so that clients who may have used the add-on are able to share their thoughts.
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Re: Scheduled maintenance HELP
Hi everyone (
Firstly, we would like to apologize for the inconvenience regarding this issue. We have been passing this information onto the relevant team for further investigation, and are currently waiting to hear back. As soon as we do, we'll be sure to let all of you know.
In the meantime, we just wanted to check in with you all and see how things have been over the last couple of days. Has the issue more or less remained the same, has it gotten worse or better, etc?
In addition, we also did want to let you know that one of our MYOB Partners who was experiencing this issue as well has found what was causing their problem and worked out a solution. We do encourage you to read his post on the thread Unable to Connect.
If you have also found that connection via Wi-Fi is the cause of your problem, please do let us know so we can pass that information on as well.
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P&L Header Account Subtotals in wrong position
I am using AR Plus 2016 1.1, cloud version.
When I run my P&L, my subtotal for Travel & Accom does not sit right underneath the travel & accom account codes, it sits under the next section (which is payroll).
I've tried unticking and then re-ticking the "show a subtotal when reporting this item" box, but it has made no difference.
Is there a way to trip the system so that my sub-total sits in the correct position, rather than having to manually fix every report in excel?
I've attached a cut down version of the P&L and highlighted the issue.
Any assistance would be appreciated.
Thanks
Elanor
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Re: Accountright constantly dropping out
Hi there
We are currently investigating this problem and have been passing on all your details to the investigating team. As soon as we hear any new information, we'll be sure to let all relevant clients know.
In the meantime, we just wanted to check in and see how things have been going over the last couple of days - has the issue remained the same, has it gotten better at all, or worse?
We also wanted to bring to your attention a post by one of our MYOB Partners who was experiencing this problem. In their case, they worked out that their Wi-Fi connection was causing the problem, and has had no connection issues since resolving this. We do encourage you to have a read of his post on the thread Unable to Connect.
If any of you find the same, please do let us know so we can pass on that information to the relevant team. We do apologize for the inconvenience regarding this matter, and hope to get this solved soon.
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Re: Scheduled maintenance HELP
Thanks Tallie, from our perspective all is now fine.
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My transactions not showing in bank feed
Hello,
I am having trouble getting started with bank feeds. The bank feeds are ready, and I have associated them with the correct accounts in MYOB. When I go to the bank feeds screen, the feed from the bank appears on the left, but nothing from MYOB on the right. Please see screen shot attached.
Any advice greatly appreciated!
Jayne
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Chart of Accounts - not able to delete or make into a header
Hi
I am setting a chart of accounts that a client wants.
I have had to rename and change account numbers, and make headings for some chart of accounts. I have found a problem with an account that has been previously used. E.g.
Account 4-3000 was previously used to enter services income and i posted only one invoice against this account. I created a new account and re-posted the invoice to the new account 4-6200.
I now cannot delete or make it a header ie the 4-3000. It still thinks it has transactions in it, but it does not.
I dont have any card files that are linked to this account either.
Has anyone come across this before? Very frustrating.
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Re: Chart of Accounts - not able to delete and rename
Try Combiining the two accounts.
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User Contact Details
One of our users needs to change her mobile number in her contact details in order to be able to approve super payments. We have attempted to change this online a number of times but it keeps reverting back to the old number. How can we change this? Thank you.
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Re: ABA Files
Hi
Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge.
I would be going to Banking>>Bank Register>>Selecting the electronic transaction payment and checking the Pay from Account was the correct account. Once that has been found and checked do make sure that the correct banking details where added to the Banking tab of that particular account (Accounts>>Accounts Lists>>Select that account>>Select the Banking tab). Do note that AccountRight will take the banking details at the time of creating the ABA file i.e. if you create an ABA file and then change the banking details this will not be reflective in the ABA file.
I would also make sure that you have grabbed the correct ABA file when uploading to the bank. Sometimes clients do save an ABA file in a different location to their standard one and when uploading it to the bank go select that standard location.
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Using ODBC to Read and Write to Accountright 2016.1 .myox file
Is it possible to use ODBC to Read and Write to Accountright 2016.1 .myox file like earlier versions of .myo?
Are there any ODBC drivers avaialble?
Thanks.
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profit and loss statement for closed year
Can I producew a profit and loss statement for financial year 2012/13 when the years have been closed?
Thank you.
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Card list summary report not working
The card list summary report is not working. I enter the date for "last contact before" as 30/6/2014 and it's showing me details of cards which have a last contact date up to and including the current date. Also, the report does not allow me to customise as it did in previous versions and the information available is not what I need as I need to refer to the Card ID to sort through the cards. My aim for the report is to make any card inactive that has not had a sale recorded against it for the past 2 years (hence the last contact before date 30/6/14). Can you fix this report and offer the same fields to customise as in the previous version or is there another report that can give me the card name, card id and a correct last contact before date?
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STUDENT EDITION question from The Pulse
This question was asked on The Pulse:
"hi i'm using MYOB student edition and i wanna know that why my software is showing a question mark instead of a dollar sign?"
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