Re: How to deactivate a company file
Hi @Koslam1,Thanks for your post, and welcome to the Community Forum! Are you encountering an error message while grading a company file? By deactivating your company file, we can arrange for a new one...
View ArticleRe: Accountright Desktop Login Change
Hi @KatieMcL, I understand your concern about the AccountRight Desktop login process. This is part of an initiative to enhance the security of the AccountRight desktop product by introducing 2FA...
View ArticleRe: File Access
Hi @Tracy8, Thank you so much for bringing up your concern here on the forum! Based on your description, it's possible that your client invited you to the file from my.myob.com instead of directly from...
View ArticleRe: Need to change login name but message is login name already exists
Hi @Anne-Marie12,Thanks for your detailed post. Please verify if the email addresses of all users listed in the account are identical. To do so, navigate to Product >> Users >> Click on the...
View ArticleRe: Revocation information for security certificate
Hi @Lynch, Thanks for getting back to us! Even though the message might seem a bit alarming, I want to assure you that the link is completely safe, and you can proceed without any worries. However, if...
View ArticleRe: New to Dashboard (from Windows Desktop) - beginner questions re UEX
Hi @elle6482, I appreciate your post. I get that you're having a tough time with the new online workspace, particularly when you're trying to move between tasks without losing your spot. You're looking...
View ArticleHow to deactivate a company file
I have problem with upgrading company file, can I deactivate this old file and make a new company file?
View ArticleAccountright Desktop Login Change
I use Accountrigh DESKTOP online with all of my clients appearing in a "Company Files Online" list. Each morning I used to log in and work to each of my clients as necessary. That one login would...
View ArticleRe: Revocation information for security certificate
Hi Doreen_P I've clicked on the link provided and have got a "Warning: Potential Security Risk Ahead" message.
View ArticleRe: MYOB V15 Initialisation error how to fix
Hi @ianggg,We're pleased to hear that your issue has been resolved. If you have any further questions, please don't hesitate to start a new post, and we'll be more than happy to help you.Regards,Earl
View ArticleFile Access
I have a client who has invited me into their file as administrator. I have accepted the invitation, but am unable to find the file within the list of my client files. According to my.myob, my access...
View ArticleNeed to change login name but message is login name already exists
Hello MYOB,I need to change login/email as no longer using this email as has been de-activitated by IT. I am still the Administrator for company that has been sold but will still need to do BAS, EOFY,...
View ArticleRe: MYOB V15 Initialisation error how to fix
I tried the second option which worked well and solved my problem with MYOB 15@Earl_HD wrote:HI @ianggg,Thanks for your post, and welcome to the Community Forum! For troubleshooting purposes, I...
View ArticleRe: Company FIle won't open
Hi @mtcmaintenance Copy Hotfix files to the same folder that holds Huxley Application.exe. Run it from there. Usually something like:C:\Users\<your...
View ArticleRe: Company FIle won't open
I was on the phone with MYOB this afternoon and tried to run hotfix but error message came up. They told me to install Microsoft SQL Server. I have now done that and installed SSMS aslo but still get...
View ArticleRe: New to Dashboard (from Windows Desktop) - beginner questions re UEX
Hi @elle6482 , you can right click on many options and choose Open in New Tab. This allows you to leave the existing task open. Also you can move a tab to a new window (right click the tab header),...
View ArticleNew to Dashboard (from Windows Desktop) - beginner questions re UEX
Please excuse the basic nature of this question. I am learning my way around the dashboard and trying not to escape back to the old Windows Desktop all the time which I find easier in many ways. (which...
View ArticleRe: MYOB V15 Initialisation error how to fix
HI @ianggg,Thanks for your post, and welcome to the Community Forum! For troubleshooting purposes, I recommend starting by uninstalling AccountRight. After uninstallation, delete or rename the program...
View ArticleRe: MYOB Backup states file has never been backed up
Hi @Karma_m,Thanks for your post. We are aware that the number of days since the last backup is not updating and are actively working on a solution. We apologize for any inconvenience this may have...
View ArticleRe: MYOB Backup states file has never been backed up
Have come to this page to ask the exact same question!
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